The practice has a commitment to the team to: Provide constant support and guidance Assess/monitor the results of front desk efforts Not overtask the front desk; for overloading them would take their energies away from duties that help grow the practice Provide your team with the practice’s policy/procedures Provide annual training to increase skill sets …READ MORE ❭❭

The front desk is the aorta of the dental practice. It allows an office to begin to differentiate itself from other surrounding practices. It is where: A new patient inquiry call is utilized to identity the patient’s needs and help fit them with an appropriate appointment. It is where the administration team helps set up …READ MORE ❭❭

In knowing that you are fighting for the same pool of patients another office is aiming for, you need to start asking “what does your practice have to offer that allows potential patients to schedule with you over the others?” Could it be the services you offer? Most practices now offer a variety of services …READ MORE ❭❭

Do you make New Year’s resolutions or set goals each year? Have you felt defeated when met with challenges that cause you to break your resolution or lose sight of your goal? Do you wonder why change is so difficult? Making changes to our personal or professional life can be uncomfortable, awkward, or painful. Our …READ MORE ❭❭

Have your practice analyzed to have a baseline of where you are now. The experts should observe patient flow, record keeping, new patient exams, patient follow up, policies and procedures, staff communication and staff-to-patient communication. Once you identify areas your practice needs to improve and their hidden potential, design a plan that includes your timeline, …READ MORE ❭❭